Onyx 2

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply Log-In to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We offer complimentary shipping across the nation. We ship to nearly any address within Pakistan, including remote areas, depending on the coverage of our Logistics Service Partner. Upon placing an order, we will provide estimated shipping and delivery dates based on the availability of your items and your chosen shipping preferences.

Warranty Instruction

We kindly request that all Esteemed Customers present their Digital Warranty Card or Physical Warranty Card to VGOTEL Customer Care when seeking repair or software upgrade services covered under the 1-Year Warranty. We encourage you to carefully review the Terms & Conditions of the 1-Year Warranty

Handset Box and Warranty Card

Throughout the 1-Year Warranty Duration, it is imperative to safeguard both the Handset Box and the Physical Warranty Card. We kindly request all customers to present the Digital Warranty Card or Physical Warranty Card to VGOTEL Customer Care when making a Warranty Claim. VGOTEL Customer Cares are authorized to document and update the warranty card with relevant information regarding the Device's status and Repair History.

Warranty Cover

The Warranty Coverage is limited to the Handset and does not extend to accessories such as Hands-Free, Batteries, Chargers, Memory Cards, Data Cables, or any other related Accessories.

Data Backup

Prior to submitting the Device for Warranty Service, it is the exclusive responsibility of the Customer to ensure the Backup of their Data.

Maintenance and Care

To ensure the continued optimal performance of your Device and to avoid warranty invalidation due to physical or liquid damage, abuse, or misuse, we strongly recommend following our provided maintenance and care instructions.

Warranty Voidance Conditions

Kindly note that certain actions, such as Unauthorized Repairs, Tampering with the Device, or subjecting it to Water Damage, have the potential to invalidate the Warranty. It is advisable to acquaint yourself with these Terms & Conditions to prevent any possible complications.